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Your control panel comes with an integrated support center that
allows you to communicate your problems to the technical support
using a web browser.
Sending Trouble Tickets
To report a problem, do the following:
- On the control panel home page, click New Trouble Ticket.
- On the page that appears, compose the problem report:
- Title: the subject of your trouble ticket message.
- E-mail: your e-mail address. It is required if you
want to receive an e-mail confirmation that your trouble ticket
was received by the technical support.
- Web Only: check this box if you do not want to receive
the e-mail confirmation.
- Priority: state how important or urgent it is for
you to have this problem taken care of.
- Click Submit. Your ticket will be sent to the technical
support.
Alternatively, you can launch the trouble ticket composer from
virtually any place in your control panel:
Following Up Trouble Tickets
To see your trouble tickets and answers to them, do the following:
- Click Ticket Center on your control panel home page.
- On the Trouble Tickets page that appears, click column headers
to sort your trouble tickets:
- Click the corresponding trouble ticket title.
- Enter a follow-up trouble ticket in the box that appears:
Closing Trouble Tickets
You can close a trouble ticket by clicking the Close link
on its right. Closed trouble tickets are unavailable for your viewing.
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